Customer Testimonials
Excellent service my car was done in a timely manner had to wait a week for parts but they gave me a rental car . Car back Wednesday before Thanksgiving day. Billy was always keeping me informed and showed much respect for me. Thank you
I came in for oil and filter , tire rotation. I had app. 7:20 and was done and driving away by 8:30
Great service, friendly employees providing exactly what we were looking for, and providing reasonable financing options that suited our needs.
David was great. Although, during check out, cash was no longer permitted as a form of payment, which seems ridiculous. Second, it seems weird that a Ford dealership doesn't offer military discounts to active duty military.
Sam was Helpful and kept us informed throughout the process. I appreciate not having to endure the excruciating experience of having to negotiate with the manager by proxy. Just here is what we can do for you would you like to buy the vehicle? Much more respectful.
Ulises was very helpful he has an excellent personality very easy to work with I will recommend him to everyone I know.
Excellent Very knowledgeable very professional mobile. Very nice. He's a good guy to have on your team
Billy was great. Good communication and service! He went above and beyond in dealing with my warranty and was very professional.
Our advisor Billy is great. We only trust him to have our car serviced there.
I really felt like Billy was there to help. What an amazing experience especially because I have had ongoing issues with my vehicle at another ford location. Thank you for your help Billy!
The service consultant Simon was very professional. He helped me all the time to get my F 250 and F350 trucks serviced and repaired. I've been using their services for 15 years and they were very consistent and reliable.
I've been coming here to the ford store in san leandro ever since I purchsed my mustang back in 2017. Now that I purchsed my second mustang from this here ford store the service has not changed and always been experiening great service.
Awesome. Great service and enjoyable experience learning about the car and its gadgets. Good people
Grant was very helpful and patient with me as we discussed the process of getting my vehicle. When I told him I needed a ride to pick up my new truck he offered to pick me up. Very nice guy! I would recommend him to anyone looking to buy a Ford vehicle
Great service and courteous staff!
Great sales team! Smooth transactions every time I visit them. Be sure to ask for Sam Noble for excellent service and a hassle-free car shopping experience.
Second truck good experience
Sam Noble, Internet Manager, San Leandro Ford contacted me after I went to the Lightning Show at San Leandro Ford in June (my son met Sam and signed us up) and I then ordered on-line a Lightning...he assured me it would come with all the safety features as the order process was not always clear! We occasionally emailed until October 12th when I got his call that the Truck had arrived! We went for a ride and set appointment for Friday 13th...noon...he was ready, Truck was ready and I drove out around 3:30 PM...wow...all went extremely ...
It was a very good service!! I wish they would have washed my car at the end. That would be a plus!
Had a great experience working with San Leandro Ford! We drove almost 2 hours each way, solely because of James' responsiveness and willingness to work with us on making a deal happen that worked for us (with $0 markup over MSRP). James went out of his way to make sure the entire process went smoothly; he (and Thomas) definitely demonstrated their knowledge and proficiency in the process, and were all around great to work with. Definitely recommend San Leandro Ford!
Simon always was very helpful and advised me the best for my car repair!!
Friendly efficient service
I appreciate the service and they always do a good job
Excellent service
Service appointment went well. I was greeted by a service advisor who quickly got me checked in. He advised me of two software recalls during check in. They were able to complete the service as well as the recalls, saving another trip.
Great team, great service.
Applied the Cilajet to my car that came included with my purchase! Great service!
Much much much better than Fremont Ford. Great customer service. Friendly and kind. Greeted me as soon as I parked for service. Transparent and honest. I'll be going here from now on.
Great!
Willy at San Leandro Ford is an awesome service advisor. I will never go back to the Livermore Ford dealership where I originally purchased my F150.
Willy is the best! So accommodating and knowledgeable!
Absolutely the best service
BILLY SEVERS was exceptional!!! Best RESPECT that I have ever received from San Leandro Ford. I would love to work with him at each visit.
Very great service. They were thorough! I appreciate the care I received!
fast an efficient
Shoutout to Owen at service. Kept me informed and well updated
I had a very good experience at The Ford Store San Leandro. I ordered my 2023 Bronco in July and picked it up at the end of September. The best part is I paid MSRP and got my own financing through my credit union. I can definitely recommend The Ford Store if you’re looking to order a new vehicle and not having to worry about high pressure sales tactics. I love my new bronco !
Paul’s great and David
I received courteous and professional service at the San Leandro Ford dealership. I was very happy with the service I received.
it took awhile, but it got done. it runs fine now.
Billy did an excellent job . Very detailed
Check in was smooth and on time. Car was ready sooner than promised - same day!
Friendly, professional staff and excellent overall service!
60K mile service completed in a timely manner.
David Marrinez was great!
Great service, no problems each time I’ve gone to get my car maintenance done.
Hamid Seifi was super helpful with all my leasing questions and gave me all the info I needed to make a decision. Even when I decided not to buy from San Leandro Ford he still helped me out any way that he could in getting me answers. Excellent customer service and when I need another Ford I’ll be back.
Excellent service from the team at The Ford Store. Service Manager Paul Galvao took great care of my baby, a Shelby GT 500, during some warranty repairs. Friendly staff, and I really liked the way the dealership provided transportation home and back to pick up my car.
(Translated by Google) Very good experience both with me and my car. Everyone is very friendly and tries their best to help you.👍🏻⭐️⭐️⭐️⭐️⭐️ (Original) Muy buena experencia tanto conmigo y mi carro.Todos muy amables y se esmeran en ayudarte.👍🏻⭐️⭐️⭐️⭐️⭐️
Such an awesome dealership to deal with. Hamid and Gus were absolutely amazing. If you’re up. In Northern California definitely go to the Ford store San Leandro.
I recently had the pleasure of dealing with San Leandro Ford, and I must say that their customer service was truly exceptional. From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The staff were not only professional but also incredibly helpful and knowledgeable. They patiently answered all of my questions and provided me with all the information I needed to make an informed decision. What impressed me the most was their transparency in pricing – there were no hidden fees or extra markups. They were upfront and honest about the costs, which I greatly appreciated. ...
I had the very best experience at the ford store before, during, and after the purchase. The team went above and beyond to make sure I was satisfied with the 2013 ford F-150 I purchased. The customer service was incredible!
I just bought a new truck, trade my 2016 and I took a nice deal
Responsive, service oriented and helpful sales person, sales manager and finance person (handled the sales paperwork). Would recommend. Ask for Antonio Trejo Hernandez. I have owned a few Fords and still own another Ford. Purchased my first EV...so I had many questions. San Leandro had a great selection and offered very competitive pricing. No slick salesmanship, which I appreciated.
we recently purchased a 2023 Bronco and the dealership was great everyone was nice and made the whole experience worth the trip up from monterey. Our salesperson was Joe Fogarty and Joe was patient and gave us the time to look around and decide on our choice. He helped us navigate the process and we would highly recommend asking for him if you stop by the dealership
Willie was great to work with. He gave me the option of leaving my tire, so I could still drive my truck to work. When Willie’s team was done changing the tire, he called me to return so they could reinstall it. All in all, a very efficient service by Ford San Leandro
I went for service/repairs on my older Ford Ranger and my Service manager was fantastic and the repair was spot on. Thank you.
I brought my truck in for a small mechanical issue with the window. Not only did they fix it within 2 hours, but they delivered my truck to my house afterwards! Saved me a ton of time and was extremely helpful. Great Service!
San Leandro Ford is great! They’re an awesome location who do quick work at a reasonable price. David, my rep, was fantastic at explaining the situation and giving me a breakdown of things to look out for without seeming pushy or like he was trying to make a sale. My go to service team in the Bay!
They are very Good 100% accurate, Fast and clean.
I Love San Leandro Ford! They are always so professional and really get the job done correctly. I usually don't have to wait very long for a service appointment. They are very good at getting recall work done promptly. I would totally recommend their service department to ALL current and future Ford owners.
Always good place to shop for vehicles. Good selection, good people. Have bought a few cars from them including referring my family. Only reason I put 1 less star is because they seem to get greedy now. Ordered a car, they said can't go lower on price. Went to another dealership which offered $1,100 less. So they did a trade and got me the same car I ordered for $1,100 less. This dealership could have done that from the start to save me time and a sale for them.
Friendly and curteous
Ford did a great job fixing my f-150. Thanks guys.
Got an oil change, was ushered in quickly and 2 hours later completed. Dealership is clean and friendly.
I needed a recall part to be replaced and booked an appointment to bring my vehicle in. I was notified that it was possible to do it as a mobile repair and the service was prompt and quick.
Had a great experience. They found what I was looking for. In and out in a couple hours. Easiest car I've ever purchased. Thanks.
Overall good service. Had to wait few hrs to pick truck up from expected time but other than that. Also prices are crazy but whatever I guess
I was able to order and purchase a 2023 ford maverick at msrp and was not hit with any additional add on or markups. They lived up to their promise and did not try to pressure me into buying anything that I did not want. Very transparent process and I am very happy with this dealership and with my sales rep Sam. Although the process took 11 months, Sam would notify me every step along the way. Thanks for the great experience.
Really enjoy going to San Leandro Ford knowledgeable, courteous and fast!