Customer Testimonials
Great!
Mr. Rogers was attentive, considerate , and responsive to my concerns and needs. He listened to me and had the repairs done when he said that they would be done. It was a good experience.
Barry was super helpful with our truck! I hate driving it- it’s my husband’s, and gigantic- so I was ecstatic (and quite frankly, shocked it was even something that existed lol) when he offered to have them drop it off at our house when the service was done! I was actually kind of jealous and started questioning my Acura purchase. 😉
Quick and efficient service. The best part is they were able to do everything from my driveway!
I had a pleasant experience at this Ford Store. Very upfront and honest pricing. They worked with me on a negotiated price we agreed upon through text. Dalia even came in on her day off to close the deal ( I had been working with her online). I truly appreciated that. I would definitely purchase a vehicle through them again.
Great service
Did my last free oil change with the warranty I paid for my ford 150. There was a little misunderstanding with the warranty I had but Paul the service manager came thru and made sure I got my last free oil change done without any headaches. Thanks Paul .
First time experiencing the valet service, love it!
Antonio was very knowledgeable and helpful as my son and I really appreciated his advice.
I was so impressed that they came to pick up and drop off my car (both delivery folks were so nice and flexible!), Billy performed an additional recall they could have referred out, gave me quotes on several recommended items but didn’t pressure me, returned my calls as quickly as possible, and he and the front desk folks were super friendly, and returned my car washed!! I’m a fan!
First time for mobile service. Excellent for customer and the dealership. Loved it!
Appointments are easy. Tom was my service guy; friendly and helpful. Thank you, Linda Posadas
I have a 2001 Ford Excursion. I absolutely adore this truck and bought it when it was brand new. I took my 24 year old rig to the Ford Store in San Leandro for it’s 200,000 mile. I had the pleasure of Simon Ortiz assisting me during my first encounter. After discussing the checklist they were providing, Simon told me my rig would be ready in the afternoon. I was really skeptical at that promise because of the age of my car. Turns out it took 37 days to get my rig back.
During the second part of my journey, I had the ... Read More Google - May 7, 2025
We’ve been working with Simon at The Ford Store San Leandro for all of our commercial fleet servicing needs, and he consistently delivers exceptional service. He’s professional, knowledgeable, and always goes the extra mile to ensure our vehicles are maintained efficiently and returned on time. Simon understands the importance of keeping our fleet on the road, and his attention to detail and customer care have made a huge difference in our operations. It’s rare to find someone as dependable and easy to work with. Highly recommended!
This is my 3rd purchase from the Ford Store and Sam Noble. Sam is fantastic he cares about his clients. When it’s time for my new cars Sam gets my call
Fast and friendly Routine maintenance performed and it was completed timely. They also provide transportation to and from
I had a list of repairs I wanted on my 23 F150 lighting. I had accumulated the list over 9 months. None were critical for driving or safety. Car play issues. Blue cruse issues. LV battery messages on the screen, occasionally electric window one click problems. I made an appointment for early in the morning. Billy (service rep) listened carefully and reviewed the service ticket with me. He indicated it would take a full three days. Paul (service manager) provided a loaner giving me the opportunity to drive a 24 Lightning and maintain an appointment needing a truck. I was contacted on day 3 ... Read More Google - May 2, 2025
The Ford store in San Leandro is great. Their staff is always helpful and respectful. Their prices are fair for a dealership as well as they never try to sell me something I don't need.
Service technician Owen was great, super helpful and a pleasure to interact with. Manager Julio was also great in helping answer some of my questions!
The technician they sent was so friendly and fast.
The most smooth and painless transaction I have experienced in purchasing cars starting almost 50 years ago. Nice people to deal with.
Billy and Kevin were awesome. Helpful and detailed with good information.
Almost three months for the repair. Due to the length of repair there were issues with the rental. Understanding that I should have removed personal property had I known the length of repair, several items were removed from the vehicle and not recovered. Ryobi cordless xxxxxxx 3/8, cordless hammer drill, 42" Bolt Cutter, garage door open, set of property keys, Liteband head light. After first repair completed, problem manifested less than five miles/ fifteen minutes after pickup.
Iwas very happy with the service I got this day.
Recall on my 2021 Explorer, rear end bolt, appointment was set a few weeks back when I did an oil change. Drop off the car with no issues, and it was completed by the next day, as expected. The service advisors are key to good service, as they communicate very well.
I had a great time with Grant Goo. Very friendly and knowledgeable. Appreciated from the dealership no pressure to buy a vehicle, add-ons or services. I felt they were very honest with all their answers.
Owen was informative, friendly/professional and patient. Deborah Berry
Owen was very informative, friendly/professional and patient! I asked many questions. 🙂
Great customer service specially Viva Valez, making sure transaction go smoothly and easy. Thank you!
Integrity, communication, and competence are the most important qualities in a mechanic, and my service provider at Ford (Owen) has them all. I came in with an issue that neither AAA nor my usual mechanic had been able to help me with, and the Ford Store team persevered and got it done. It took a while to diagnose, but Owen did a good job keeping me updated.
Most importantly: the issue took a lot longer to figure out and fix than anticipated, but they stuck to the quote that they gave me at the beginning, no questions asked. There's ... Read More Google - Apr 24, 2025
This time it’s a five star rating. The kid named Owen is a great rep/service provider for this dealership- friendly, astute, good communicator.
I took my 2023 F350 in for a shift interlock solenoid replacement in October 2024 and didn't get it back until April 2025. I was told that the part was on Back order. I can't believe it took this long for a 2023 truck.
Willie was very courteous answering all my questions and solved a problem that I had reported on several other visits
Honestly service here is great. The valet drop off service was excellent too.
I can just say that they are very kind and helpful people thank you very much!
Straight to the point... Good. Good. 5 star rating. Closer to my home. Willing to help you get car support to go back home
Great
Loved the personalized attention as well as walking me through the lease/purchase options that worked best.
Signed for a quick lube, asked if it would be long, was told about an hour of waiting, car was completed within the hour as stated. Very happy with the service.
Service advisor Willie keeps me updated when my car is in the shop. Great guy!
best ford store in the bay area.
Recommend Mobil service if it is offered. The tech was on time and very professional.
I was charged for $1400 worth of work that I never approved there was no invoice and Ford quoted me $12,000 to fix a dash issue and when I took it elsewhere they found the issue was there was 2 wires that were not plugged in and the cost was $300 for repair
I've taken my son's car there before with no problem? This time the mechanic I believe broke a spark-plug and the dealership knows it but they tried to say they didn't not, I know it did break itself..So if they don't do the right thing, I will seek legal assistance and inform all my colleagues at the hospital where I work not to do business with them ever. I will also inform my brothers and sisters at all local chapter of the NAACP to do likewise...last but not least I will advise my experience ... Read More Google - Apr 8, 2025
Friendly staff very good pricing lots of trucks to choose from very pleasant to work with
I lost faith in being able to smoothly purchase a vehicle from a dealership. Jasmine and the San Leandro team restored my faith. I was able to purchase my dream truck in under two hours!! This dealership is roughly an hour away from home and well worth the drive. Jasmine gave me a full tour of the truck features and answered all my questions as we went along. She’s a straight shooter and I very much appreciated that. Smoothest and best vehicle purchase of my life. If you’re looking for a Ford, don’t go anywhere else. San ... Read More Google - Apr 7, 2025
Paul and Billy was great! I was so stressed out abt my vehicle and they made it stress free. I was keeped up to date the whole time. The service was great! Billy was wonderful even when I kept adding things to look at. Thank you Billy & Paul. I will continue to bring my vehicle in to get future services.
The sales team were great! Worked with Jose, Dalia, and Damion. Everything went as expected. Would definitely come back for my next vehicle
I am very pleased with everything Joe Fogarty did during the entire process to purchase my Ranger. He did a great job
No pressure from sales person. Pricing was very very good. Entire process from test drive to leaving the lot with a new vehicle was only a couple hours. Very pleased with the entire process.
They always go above and beyond! Thanks Billy!
From first contact with paige, until the time i got there with the sales manager Jason was stellar. Jason took me out and to see the truck and showed me around the truck a bit but handed it off to rasha. Rasha the sales person was busy at first. The whole experience was great. Rasha rode with me in the truck on the test drive and answered whatever questions i had. Dealership experiences can make or break their own future return customers. These people were exceptional to me, what I wanted to see with no pressure, all the way to ... Read More Google - Apr 2, 2025
Had a good experience,sales man very helpful in the truck that I chose
The dealership and the team members that assisted me were responsive, professional, informative, and ethical. They honored the information issued by a 3rd party regarding dealer discounts and incentives. This is my second purchase through this dealer and I was glad to be back, supported, and worked with during the purchase process.
Paul and his team are the reason I have made 3 vehicle purchases there. Knowledgeable and courteous and always on top of your issue from a basic oil change to a full transmission replacement. These guys know what they are doing. Keep up the great work.
I thought the price of $ 1,154 was excessive for a window wiper motor replacement
Give Owen in services a raise!!!! What an asset to the company! He was communicative, and very helpful with assisting me. He made sure I felt comfortable and confident with my maintenance experience at Ford San Leandro. Owen really maximized my experience with services while also trying to help me save some $. I will definitely be back as long as Owen is there! Give him a raise!! Thank you Owen for being ethical and kind! That is definitely a lost art in the mechanics industry that he is actively changing.
everyone was helpful during my service request, I have used this dealership twice and am happy with them.
Overall good experience. My only complaint is that there be more clarity on the cost of the assessment.
Customer service is great.
The team at San Leandro Ford was easy to deal with and I left there satisfied and in a reasonable amount of time. Thanks again!
Had what I wanted in a vehicle and the sales/trade-in experience was excellent. See Jasmine Adkins in sales!
The customer service and Owen were great, great service , speedy service keep up the great work
Great staff! Everyone we delt with there was considerate, and a pleasure to deal with. Our sales associate was Antonio. He kept us informed, and even replied to questions from home. Five stars all the way
Took the car in for misfire diagnosis. Appears Ford store wants to throw parts rather than properly diagnose the vehicle. Waste of $950!! To make it worst, their Service Manager supports this and couldn’t explain the theory behind this. Anyone can scan for codes and recommend part replacement, This was The Ford Store’s method of diagnosis!
I just wanted to take a moment to give a huge shoutout to Sam Noble at Ford in San Leandro! He did an absolutely amazing job assisting me with my recent Tesla purchase. From the moment I walked in, Sam was friendly, knowledgeable, and genuinely dedicated to making the process as smooth as possible.
He took the time to answer all my questions and made sure I understood every step of the buying process. His expertise and patience really stood out, and I never felt rushed or pressured. Sam went above and beyond to ensure I found the perfect vehicle ... Read More Google - Mar 24, 2025
Satisfecha con el servicio que me brindaron 10 d 10 gracias por el servicio y
San Leandro Ford Store...
...advertised my vehicle, the model I wanted, at MSRP. This is unlike many of my local dealers, who tack a 4-6k ‘upfit’ charge to every advertised vehicle on websites. I didn’t want to bother with them. Advertising anything on a website that is over MSRP these days is a sure way to get a customer looking elsewhere, especially on something that is supposed to be consumer-friendly priced, like the Ford Maverick that I purchased.
Paige, the internet director of sales, was nice and got me in the door. She was reassuring that I would ... Read More DealerRater - Mar 23, 2025
The service I received was fantastic! It was a refreshing change from other Ford service centers I’ve visited. They even came to my place to handle a recall!
Took call in it had 2 recalls. One part is on backorder and has been for months.
Antonio helped a lot he, had great communication had great patience and the most important part was that he was very helpful 10/10 recommend the best ford in San Leandro
Excellent all around service at The Ford Store San Leandro. The sales and finance departments were a pleasure to work with.
After we agreed on a price there was a 2 hour delay to get into the finance office.
Willie is amazing!! He is very helpful and communicative with all the details pertaining to what my vehicle needed. Every concern I expressed he looked into without disregard. Thank you for taking care me and my expedition 🙂
First visit I spent three hours with him to tell me they didn’t have the part Billy Severs was my service manager very professional on my second visit after Billy called me and told me they had the part on my second visit. They got me out of there over an hour. I give Billy five stars
Really liked the service. They called and kept me updated and stayed within their quotes.
Do you want a low pressure sales experience with a great salesperson at a great price? Go to The Ford Store San Leandro and see Jasmine Adkins!
Disappointed with service center. They ordered parts for recall many months ago but never contacted me to come in to have the recall work done. Just brought car in for oil change early in AM and they said it would take up to 5 hours to do oil change and door fix of recall. When I called in late afternoon to inquire if car ready, I could only leave voicemails. Repeated that two more times over next 90 minutes. No one ever called back. Finally got woman on phone in service. She put me on hold and never came back. Finally got ... Read More Google - Mar 13, 2025